What is BBN return policy?
Returns are accepted at our BBN headquarters within 60 days of the purchase date. We require either the order number or proof of purchase for all returns. Please reach out to us for the return instructions.
Please note that shipping charges are non-refundable and that we do not provide prepaid return labels. Credit is issued within 3-4 business days once the items have been received and processed.
Note: We don't refund or replace purchases from 3rd party sellers.
I purchased the wrong item, what should I do?
If you happened to purchase the wrong item, we encourage you to try it anyway! We stand by our entire product line – you might discover a new favorite BBN product!
While we don't have an exchange program, you're welcome to send any unopened items back to us for a refund. Please contact Customer Support for instructions.
When and how will I get my refund?
Your refund should be posted to your bank account within 5-7 days after we've processed the refund.
If you have returned your order to our office in Austin, please allow an additional 3-4 business days for our team to process your return once it has been delivered.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org