How can I track my order?

After your order is shipped, a tracking number will be sent in a separate email. If you do not receive a tracking number via email, it means your order has not yet been shipped. If the order was placed during the weekend or a public holiday, please wait for 3-4 business days to receive the shipping notification.

You can also log into your account to see whether your order has been fulfilled. If it has been fulfilled, then a tracking number will be provided.

You can also log into your account to see if your order has been fulfilled. If it has, then a tracking number will be provided.

When will my order be processed?

During business hours, your order will be processed and sent to our distribution center within minutes after purchase.

From there, it takes about 1-3 business days for the delivery of your order.

When can I expect my order to arrive?

Typically, we dispatch orders within 3-4 business days after receiving your order.

The delivery of your order to you will take 4-7 business days, depending on the location of your residence.

What are the delivery methods provided? Is there an express delivery option?

We use J&T Express, DHL, Poslaju, and Ninjvan delivery services based on the delivery location.

However, at this time, we do not offer an super express delivery option.

How can I get free shipping?

We offer free shipping for a single purchase worth RM60 or more to all 14 states in Malaysia.

If you use a promotional code on your order, it will be applied to the order total and does not include shipping.

If the order total after using the promotional code is less than RM60, a shipping fee will be automatically added.

I have entered the wrong address, what should I do?

Contact our customer service team as soon as possible.

We cannot guarantee changes to the delivery address after the order has been processed. Once the order is shipped, we cannot change the delivery address and it becomes the responsibility of the customer.

We recommend double-checking your delivery details (especially Google's autofill and other autofill options) before submitting your order.

Can I cancel or change my order after it has been processed?

If you need to cancel your order, please contact us with your order number and the reason for cancellation.

Although we cannot guarantee that your order can be cancelled once it has been processed, we will do our best to accommodate your request.

Shopping on Shopee.

If you receive a damaged or leaking item from an order placed on the Shopee store, please contact their customer service immediately.

They will refund or replace the item for you.

Everything You Need to Know About Making a Purchase

What Types of Payment Does BBN Accept?

We accept all major credit cards, including Visa and Mastercard, along with FPX, TnG, and GrabPay.

Additionally, we offer the option of 3x payments through ShopBack, as well as cash on delivery.

When will my card be charged for the purchase?

Your card will be charged immediately after placing the order.

Where can I change my billing information?

If you have a subscription, please log in to your account and click on 'Edit Bill.'

If you do not have a subscription, we only store your billing address.

Will I be charged sales tax on my purchase?

No, not at the moment. We do not have control over this.

My card was declined - what should I do?

If your card is declined, please check all details to ensure your information is correct before trying again. This includes the billing address.

If you continue to receive a message of unsuccessful transaction, we suggest contacting your bank.

Where can I view orders that are being processed or past orders?

Log in to your account. There, you will be able to view your complete order history for both past and currently processing orders.

What should I do if my promotional code has expired?

We hold sales and promotions throughout the year. If a promotional code has expired, we are unable to assist.

Make sure to enter the promotional code during checkout to receive the discount.

If you miss a particular promotion, be sure to sign up for our email list to get notifications for upcoming promotions and other special offers. 😊

If you receive an error message during payment, what should I do?

If you receive an error message during payment, ensure that all your billing and shipping details are correct before attempting to make the purchase again.

If items in your cart are out of stock, you will need to remove them before proceeding with another payment.

Forgot login details. How do I log into my account?

If you are unable to reset your password, this error message indicates that your account was never activated. Please email our customer service, and our team will resend your account details.

Once received, you will set up a password and gain immediate access to your account. Ensure you do not register as a guest when starting a subscription; an account is required to manage your recurring orders.


What is BBN's product return policy?

Returns are accepted at Baby Beauty Natural HQ within 14 days from the date of purchase.

We require an order number or proof of purchase for all returns.

Please contact our customer service team for return instructions.

Note that shipping costs are non-refundable, and we do not provide prepaid return shipping labels.

Credit will be issued within 3-4 business days after the returned item is received and processed.

Note: We do not refund or replace purchases from third-party sellers.

I purchased the wrong item, what should I do?

If you have purchased the wrong product, try using the product first, it might become your new favorite.

However, if the item is still unopened, you can send it back to us for a refund. Please contact our customer service team for further guidance.

When and how will I receive my refund?

Your refund process should reflect in your bank account within 5-7 business days after we have finished processing your return issue.

If you have returned your purchase to our office, please allow an additional 3-4 business days for our team to process your return after it is received.


Updating Billing Details

To update your billing information, click the 'Change Billing' button on your upcoming subscription order.

Updating Your Address

To update your address, select your current address in the upcoming subscription section.

After adding the correct information, choose 'Use for all shipments.' You can also select your primary address in the 'Manage Address Book' section of your account.

Please contact our support team for further assistance.

Still Can't Find What You're Looking For?"

Send us an email to let us know what's happening, and our support team will assist you as soon as possible.

Please include your phone number in the email.

You can email us at


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